Help & Questions
Frequently Asked Questions
Got questions? We've got answers. Find everything you need to know about shopping with LRH.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay.
Is my payment information secure?
Yes! All transactions are processed securely through Shopify's encrypted payment system.
Can I modify or cancel my order?
Please contact us immediately at luhredhood@gmail.com if you need to modify or cancel your order. Once an order is in production, we cannot make changes.
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 3-5 business days. Shipping times vary by location:
- US: 3-7 business days
- International: 7-14 business days
Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times vary by location.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package.
Products & Sizing
Are your products true to size?
Yes, our products follow standard US sizing. Check the size chart on each product page for detailed measurements.
What materials are your products made from?
We use premium quality materials including cotton, polyester blends, and other high-quality fabrics depending on the product.
How do I care for my LRH items?
Machine wash cold, inside out. Tumble dry low or hang dry. Do not bleach or iron directly on prints.
Returns & Exchanges
What is your return policy?
We offer 30-day returns on eligible items. See our Return Policy page for full details.
Contact Us
How can I reach customer support?
Email us at luhredhood@gmail.com and we'll respond within 24-48 hours.
Do you have a physical store?
We're currently online-only, but stay tuned for pop-up events and collaborations!
About the Brand
What does LRH stand for?
LRH stands for Luh Red Hood, the artist and founder behind the brand.
Where are your products made?
Our products are printed on-demand by trusted partners in the US and internationally to ensure quality and fast delivery.
Still have questions?
Contact us at luhredhood@gmail.com - we're here to help!